Shipping policy

 

DISPATCH

Once picked & packed, orders will be delivered via Royal Mail only. When placing your order, please ensure that the billing and shipping address details are correct, as we are unable to redirect. Please note that your billing address must match the address on your bank card statement.

Before we can dispatch your purchases, we will need to confirm your details with your card issuer before dispatch. We will do our best to keep delays to a minimum. We normally expect to dispatch orders within 1 - 2 working days. We do not operate or dispatch orders on bank holidays and/or weekends. Weekend deliveries are not guaranteed.

 

All orders are dispatched through Royal Mail & their dedicated partners

UK DELIVERIES

Express Delivery: £6.99 (1-3 working days after dispatch & processing)

Standard Delivery: £4.99 (2-5 working days after dispatch and processing)

The rates above are for England only.

 

INTERNATIONAL DELIVERIES 

International Standard Delivery: Rates vary (10 - 14 working days after dispatch and processing)

 

CLICK & COLLECT 

The only address available for click & collect is 2a Halford Road, SW6 1JT

  • £5 minimum (pick up between 12 pm-6 pm)
  • Available Monday to Friday.
  • We will notify you by email as soon as your order is ready to collect. We advise customers to wait until they have received confirmation before collecting their order. Please bring your order confirmation with you when collecting your order.
  • Not available on orders via PayPal express.
  • Click & Collect orders not collected after 10 days will be cancelled.

 

RETURNS

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt. To be acceptable for return, items should be unused, unopened, and have all original seals intact. Please note that the customer will be responsible for the cost of delivery fees for any items or orders returned to us. In order to book a return, please email us at southwestsixafro@aol.com.

Items that are not acceptable for returns are listed below and are subject to review. 

 

ONLINE RETURNS/REFUND PROCEDURE

We hope you’ll love your Southwestsix order but if you would like to return any items we will happily refund you for any items you return to us in an unused and resalable condition within 14 days of receipt and subject to review. Please note Southwestsix is not responsible for the postage and packaging fee for any items returned, this is the responsibility of the buyer. We will pay for mistakes made on our end.

This excludes the following:

  • items personalised for you
  • unsealed products are not suitable for return due to health or hygiene reasons and if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)
  • virgin hair extensions 
  • wigs

Returned items must be unused, sealed and unopened and in their original packaging. 

You can either return your items to our store or send your order back to us through our returns process. 

Returning all or part of your order to us is easy; all you need to do is bring the following:

  • A printout or digitalized version of your invoice or receipt (you can find this in the Order History section of your account)

MAKE SURE THAT YOU GET A PROOF OF POSTAGE RECEIPT FROM THE POST OFFICE OR COURIER SERVICE. 

 

All returns must be sent to:

South West Six Chelsea Limited
2A HALFORD ROAD
LONDON 
SW6 1JT 
UNITED KINGDOM

 

We will send you an email to notify you when the refund has been processed. Please allow up to 5-7 working days from receipt of this email for the funds to appear in your account.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.

 

We do not accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

SOUTHWESTSIX will cover the costs of returns only for the following reasons:

  • Incorrect item, size or colour received
  • Spill/breakage during transit
  • If previously agreed by us

All items are inspected on return.